How it Works | Go To MedVA

From Overwhelmed to Optimized in Just 3 Days

No months of recruiting. No weeks of training. No guessing if they'll work out. Here's exactly how we match your DPC practice with an experienced Medical Virtual Assistant who starts making an impact from day one.

Forget everything you know about hiring. DPC was built to give you more time with patients — not more time managing staff. Our streamlined process gets you from "I need help" to "I have reliable support" in less than a week.

Get Your MedVA in 3 Days →

How It Actually Works

We've refined this process through dozens of successful placements in direct-pay practices. Each step is designed to ensure the right match with minimal time investment from you.

How It Actually Works

You fill out our detailed intake form. It takes about 15 minutes and gives us everything we need to find your perfect match.

What We're Learning:

Are you a solo DPC physician managing a panel of 300–600 patients?
Do you use Hint Health, Elation, Cerbo, or Atlas.md?
Are you drowning in patient messages, membership admin, or scheduling?
What are your biggest time drains outside of patient care?
Your communication preferences and workflow style

Your Time Investment:

15 minutes to complete the intake form

Why This Matters:

Generic VA services send you whoever's available. DPC practices have a very specific rhythm — no insurance, no prior auths, direct patient relationships. We take the time upfront to understand your model so we can match you with someone who already speaks your language.

Interview Your Matches

Within 48 hours of your intake, we send you detailed profiles of 2–3 pre-vetted MedVA candidates who match your DPC requirements.

What You'll See:

Documented experience with U.S. healthcare practices
Familiarity with DPC-specific EHR platforms (Hint, Elation, Cerbo, Spruce, Atlas.md)
Types of tasks they've handled (membership management, patient communication, scheduling, care coordination)
Communication style and personality traits
References and performance ratings

Your Time Investment:

30-45 minutes per interview

Why This Matters:

When you choose your MedVA — instead of being assigned one — satisfaction rates are 3x higher. And in a DPC practice where patient relationships are everything, fit matters more than speed.

Seamless Onboarding

Once you select your preferred MedVA, they immediately enter our specialized onboarding program — including our DPC Pre-Placement Training — tailored specifically to your practice.

Training Covers:

Your membership model, patient panel size, and practice culture
Deep dive into your specific EHR/PM system (Hint Health, Elation, Cerbo, etc.)
DPC-specific workflows: membership enrollment, renewals, patient messaging via Spruce, appointment scheduling
Step-by-step training on your unique processes
Role-play scenarios specific to direct-pay patient interactions
Detailed checklists ensuring readiness for every task

Your Time Investment:

2-4 hours total for Q&A and approval

Why This Matters:

We handle 90% of the training burden so you don't spend weeks getting them up to speed. Your MedVA arrives already understanding the DPC model — no explaining why you don't bill insurance. Your investment is hours, not weeks.

Start Saving Time

Within 3 days of your selection, your MedVA is handling real tasks independently — starting with your biggest pain points.

What You Get:

End-of-day reports summarizing what was accomplished
Immediate flagging of questions or issues
Weekly performance summaries from your dedicated CSM
Scheduled check-ins at 1-month and 3-month milestones
Ongoing support and monitoring — so you never manage alone

Your Time Investment:

15-30 minutes weekly for check-ins

Why This Matters:

You finally have reliable support that doesn't require constant supervision. Your CSM handles oversight so you stay focused on your patients — which is exactly why you chose DPC in the first place.

Why Our Process Works Better

Most VA services rush you through a transaction. We've built a process that prioritizes the right match over a quick sale — because in a direct-pay model, a bad hire costs you more than money. It costs you patient trust.

Other VA Services

Fill out form, get assigned someone

No say in who you get

Basic training, hope for the best

"Good luck, figure it out"

No ongoing support

Traditional Hiring

2-3 months recruiting
Weeks of intensive training
High risk if they don't work out
You manage everything
Costly turnover cycle

Go To MedVA

Matched in 48 hours
You interview and choose
DPC pre-placement training included
Dedicated success manager
30-day replacement guarantee

Pre-Vetted for Healthcare — Not Just Any VA

Every candidate has 2+ years of U.S. healthcare experience, HIPAA certification, and has passed our rigorous vetting process. They understand clinical environments before they ever touch your EHR.

DPC-Trained Before They Start

We don't send you someone and hope they figure out direct-pay. Your MedVA completes our DPC Pre-Placement Training before matching — so they arrive ready to work in your model.

You Choose, We Support

You make the final hiring decision because you know your practice best. But you don't manage the working relationship — your CSM handles oversight, performance, and accountability.

Guaranteed Satisfaction

Within the first 30 days, if you're not satisfied for any reason, we'll find you a replacement at no additional cost. We stand behind every match we make.

Ready to Get Started?

Tell us about your DPC practice and we'll be in touch within 24 hours to begin the matching process.

This is a no-pressure consultation. We'll discuss your specific needs, answer your questions, and determine together whether Go To MedVA is the right fit for your practice — whether you move forward with us or not.

Schedule Your Free Consultation

Fill out the form below and we'll be in touch within 24 hours.